Code of Conduct:

  • Our Code of Conduct outlines the responsibilities and proper practices of Burdekin Funerals.
  • To respect in all circumstances, the confidentiality and trust placed in us by our clients and members of the public.
  • To maintain in all matters to the highest standards of business, professional and personal conduct.
  • To provide information concerning the range of services available, the prices of these services and the functions and responsibilities accepted on behalf of our clients.
  • To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices.
  • To give a written estimate of all funeral costs and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as possible.
  • To ensure that staff are qualified and competent.
  • To ensure that facilities are adequate for all services rendered to the community.
  • To ensure that all advertising is in good taste and directed to informing the public.
  • To be thoroughly conversant with the laws as they apply to the funeral service and allied industries and professions.